Design Notes

July 19, 2018

Player Support Review, Twitter, and More

We’re Here to Help!

Hello, everyone! Nythera here. You may know me as the Half-Dragon Void Mage in AQWorlds and DragonFable, but I am also the Support & Community Lead for Artix Entertainment. I have some important and exciting announcements!


Contact Us With Account Issues

My team and I understand that players change and grow over time, and deserve another chance. If you have a disabled, banned or permanently muted account in any of our games, please contact us. We’ll be happy to review your case again to see if we can reopen your account and/or remove the mute.

There may be some cases where an account needs to remain permanently disabled, banned or muted, but we won’t know that until you reach out to us.

Our rules haven’t changed - we still don’t allow account sharing, selling, botting or other violations, but we believe in redemption and second chances whenever possible.

Check Out Our New Help Pages

Earlier this year, we released our new help pages! Check them out at www.support.artix.com to get helpful articles and answers on common game, account, and technical issues.

If you have account, payment, or technical issues, you can submit a ticket to send us a message at www.artix.com/contact.

We’re always working on making our Help Pages better, and would love to hear your feedback. Let us know what you think by tweeting to us at @ArtixSupport.

Support Now Available On Twitter

How is that for a segue, right?! We now offer Twitter support via direct messages. You can send us a direct message (DM) via Twitter at @ArtixSupport during our regular business hours.

Helpful Twitter Tips

  • Artix Support is available on Twitter Monday-Friday, 9 AM - 5 PM EST.*

  • In your message, make sure to include:

    • The game you need help with

    • Your account name

    • Other information that will help us locate your account (like your email address)

    • A summary of your issue**

  • Please be patient! We are a small team and all Twitter DMs are answered by a real, live human (not a bot). We will get to your message as soon as possible. ***

  • Please only send one Twitter DM. Each time you DM us, it pushes your request further down in our queue.

  • If your issue is complex, requires sensitive information, or we have more questions, you may be asked to submit a ticket to www.artix.com/contact.

  • Want to just say hi? Feel free to message us @ArtixSupport (instead of sending a DM). We check our Twitter account every day and will see your post. We wish we could respond to everyone, but our top priority is helping our players resolve issues.

*Twitter support is not available during weekends. It rattles the bones of our skeleton crew.

**We have had players message us saying ‘I want to recover my account!’ We can’t read minds, at least not yet!

***Please note - it can take up to 3 business days for us to respond to your email or Twitter message, but we usually get to most messages the same day or the next business day.

Community Projects In Progress

We also have several other projects in the works to help you and your fellow players, answer questions, and fix issues!

  • Official Discord Community servers for our games and projects

  • A Support Community site to help you ask questions, get answers faster, and give feedback

  • A much-needed update for our BattleOn Forums

We are always looking into more ways to communicate with our players and make things better, faster, and easier. You are our number one priority and we are here to help with any questions or issues that come up. Thank you so much and BATTLE ON!

Tags: Alina,
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July 13, 2018

Shrade is back for VENGEANCE

Join us for the final Friday the 13th event of 2018!

The rumors… the myths… the legends are true. Shrade the Slayer is REAL, and he is hunting down every hero and moglin who visited Camp Gonnagetcha earlier this year.  This weekend, join Aurelio Voltaire, Mort, and Swaggy on their life-or-undeath fight to survive the spooky cabin in the woods where they’re hiding from Shrade.


Race with Aurelio Voltaire in Deady's Undead Hearse towards refuge: a super-spooky, not-at-all ominous cabin in the woods. Help other campers secure the cabin, escape Shrade, and last til dawn in this year's final Friday the 13th event

After you complete tonight's event, talk to Bobby (one of your fellow targets) and complete his quest to farm for new gear:

  • Survivor Swaggy pet (member-only)
  • Necrotic Caster's Skull pet
  • Scythe of Screams
  • Sword of Screams

Take on tonight's event boss to farm for the Necrotic Caster armor set from AQW community guest artist, Rare, and take on the ULTRA BOSS to farm for Shrade's armor and helm!

Tags: Alina,
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July 13, 2018

Friday the 13th Rare Gear

Event Rare Gear... from Guest Artist, Rare!

Find the deadly Assassin of Shadows set in your Featured Gear Shop until August 3rd and terrify your enemies… and friends! 


The Assassin's Puppeteer cape gives you 20% more XP when you equip it, while the Assassin's Puppeteer and Blade cape gives you 20% more Class Points when you equip it.

Tags: Alina,
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July 06, 2018

Sepulchure's Rise Chapter 1 Finale

Battle Lynaria's Light in the Plane of Darkness!

Log in this weekend for the Chapter 1 finale of the Sepulchure's Rise origin story! After fighting to save the woman you love...

After DYING to save the woman you love... 

King Alteon rewards you, his most loyal friend and knight, with exile, and a new name... Sepulchure. Take the battle against King Alteon's betrayal into a land where you're guaranteed to be stronger: the Plane of Darkness. Head to /alteonfight to begin tonight's adventure!

Chapter 1 Saga Finale Reward: Fiend of Light

Complete tonight's storyline in /darkplane, then talk to Lynaria to unlock her quest for the gear. Each of the pieces of the Fiend of Light set is 0 AC for permanent, free storage!

The Saga Continues This Fall...

Chapter 1 of the Sepulchure's Rise Saga told the story of how Sir Valen the PureHeart battled Dethrix Drakath, the Monster King, to save the Healer Lynaria and become Sepulchure the DoomKnight. This Fall, we'll return to the story with Chapter 2, covering the creation of ShadowFall, Lynaria's quest to save Sepulchure, and the birth of Gravelyn, future Empress of the ShadowScythe!

Tags: Alina,
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July 06, 2018

Unlock the Doomed Monster Lord Set

Upgrade with Select Membership or AdventureCoin Packages!

Starting this Friday, July 6th, at 6 PM EST, unlock the Doomed Monster Lord + Golden Monster Lord sets when you buy a 12 month membership or 12,000 AdventureCoin package. Plus, get up to 40% more bonus AdventureCoins with select AC packages until July 31st, 2018! 

12000 ACs or 12 month membership: Doomed Monster Lord Tier (All 17 items!)

Get more gear and save more of your real-world gold with our largest upgrade packages! 

  • 2 Armors: Doomed and Golden Monster Lord armors
  • 5 helms, 6 capes, 4 axes
  • 7 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

Unlock the Golden Monster Lord armor set when you buy any AdventureCoin or Membership package of $10 USD or more

2000 AC, 5000 AC, 3 and 6 month memberships: Golden Monster Lord Tier

  • Golden Monster Lord armor
  • 2 helms, 3 cape, 2 weapons
  • 5 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

The Monster Lord bonus gear leaves August 3rd, 2018!

Upgrade Bonus Prizes

We always like to give you more than you expect! Each month, when you purchase any upgrade package (either AdventureCoins or membership) 5 heroes will have a chance to win one of the bonus prizes listed below!

  1. Epic Item of Donated Awesomeness ticket
  2. 5 More bank, inventory, and house spaces (over the cap, if they are already maxed out)
  3. A 20% boost to one weapon of their choice (that they already own)
  4. 2000 AdventureCoins
  5. 1 month membership

Read this Design Notes post for more details!

Tags: Alina,
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July 05, 2018

July 2018 Event Calendar

Frostval, Friday the 13th, and New Featured Gear!

The Summer of Evil continues this month with the Sepulchure's Rise, Chapter 1 finale, our final Friday the 13th event of the year, and then - to help you stay cool while the releases heat up -we're celebrating the first-ever Frostval in July in the DragonLands! 

July 4: Fireworks in Battleon + seasonal Independence Day weapons return

July 6: Sepulchure's Rise Chapter 1 finale + Summer AC bonus + Monster Lord upgrade bonus

July 13:  Friday the 13th + Rares Shop

July 20:  Dwarfhold Revitalization + Dwarf War returns + New Treasure Chest gear

July 27:  Frostval in July: The DragonLands + Limited Time Set

Tags: Alina,
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June 29, 2018

Prize Pool Awards Go Out Tonight

Prize Pool Raffle: Guardian of Energy Set + Treasure Pack

On Monday, June 25th, all heroes could talk to Khuddar Khamundi in Battleon to get tickets for the Guardian of Energy set and Treasure Pack

Tonight, Captain Rhubarb will choose to winners of the June 2018 Prize Pool. 7,500 Energy Ticket winners and 10,000 Treasure Pack winners will be chosen. (Note: the member badge shop is available to current and previous members. Gear inside will be 0 AC.)


Ticket Details

  • Tickets will be available until 5:00 PM EST on Friday, June 29th
  • Tickets cannot be sold
  • Each ticket gives you a chance to get the set or pack associated with it
  • If your ticket is selected, it will be removed and you will get your rewards automatically

Guardian of Energy prize winners will automatically receive their Book of Lore and character page badges, and can buy their 0 AC set items from the badge shop.

Treasure Pack prize winners will have their 5 Treasure Chest Keys and 100,000 gold automatically added to their inventory and account.

If you do not win one of the above prizes, 3 60-minute Class Points boosts will be directly added to your inventory.

Tags: Alina,
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June 29, 2018

This Weekend... Go into the Darkness

Sepulchure's Rise Saga Continues!

Love. Loss. And a Darkness that will change the fate of the world... This is Sepulchure the DoomKnight's story. This weekend, log in and battle as Sir Valen through the Ebonslate Fortress dungeon. Complete the quest set by a Mysterious Stranger to destroy Dethrix the Monster King and rescue the woman you love. Time is short, but DOOOOOM is forever.

After you complete this weekend's release, talk to a Mysterious Stranger* to begin farming for this weekend's 0 AC rewards.

  • Undead Guardian armor, helm, and blade
  • Dethrix's Cape
  • Doom Seals and Monster Blood reagents

The Doom Seals and Monster Blood are used to complete A Mysterious Stranger's farming quests. If you have Sepulchure's Undead Blade, you can accept his quests to create new variants of the blade.

If you are a verified Guardian in AQWorlds** then head to the verificiation shop Guardian Tower to get your FREE 0 AC updated Prime Guardian Armor set. We've updated the colors to match more of the gear in-game.

* Not THE Mysterious Stranger, but one of his darkness minions

** You have an upgraded AdventureQuest accounts at www.Battleon.com

Tags: Alina,
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June 25, 2018

New Limited Quantity Set: Dragon Of Light

New Limited Quantity Set on sale this Friday

The best way to fight Evil is with Good... and the best way to defeat Darkness is with Light. Starting this Friday, June 29th, at 6 PM EST, find the Dragon of Light limited quantity armor set on our Limited Quantity Setpage  Each package also comes with a unique badge in your Book of Lore and on your character page! 

Dragon of Light Set: 10 items

Price: 2,000 AdventureCoins
Quantity: 2,000

  • Dragon of Light armor set
  • 2 helms
  • 3 weapons
  • 4 capes
  • Character page badge

The Dragon of Light limited quantity set can only be purchased directly through the  site starting this Friday at 6 PM EST. 

June 2018 Limited Quantity Sets

The June 2018 Limited Quantity sets are listed below. Each set has a chance to return in future limited quantity set releases until their quantities sell out. Once the quantity hits 0, they will never return again!

Name Price Initial Quantity Restock
Dragon of Light 2,000 AC 1,000 250
Champion of Light 1,500 AC 33 8
ShadowScythe Flying Gryphon 1,500 AC 2,000 591
Bright Flying Gryphon 1,500 AC 2,000 588
Dread Leopard Flying Gryphon 1,000 AC 1,000 242
Dreadhound Rider Battle Pet 40,000 gold  2,001 903


Restock Update Times

Package quantities restock throughout the weekend to give everyone a chance to get the gear they want, no matter what timezone or country they live in.

Stock times:

  1. 6:00 PM Friday, 6/29 [INITIAL] 

  2. 6:00 AM Saturday, 6/30  [RESTOCK] 

  3. 12:00 PM Saturday, 6/30  [RESTOCK] 

  4. 6:00 PM Saturday, 6/30  [RESTOCK] 

  5. 12:00 AM Sunday, 7/1  [RESTOCK]

Lessons from the Last LQS

We received a lot of feedback from the community after last month's Limited Quantity Set series, and this Friday's LQS incorporates much of it. Thank you to everyone who shared their thoughts!

Based on your feedback, we...

  • have made the locations of the different sets much clearer
  • only offer sets in one location (so no chance for overlapping, or spending ACs/gold you do not need to)
  • have made the member set available to current and former members right from the start

During our last Limited Quantity Set series, we tested a new approach to offering our member and free-player gold sets: selling "advance chance tickets" (essentially, raffle tickets bought with in-game currency) for certain item sets in a prize pool.

Our goal was to reduce the chance that you'd miss a set you wanted because of website or scheduling issues, and to minimize the impact to our website and game servers (from so many people flooding onto them to be the first to get their set). That was a success, and I appreciate everyone who participated in the test!

Sepulchure's Undead Blade variants are coming...

PS - if you have Sepulchure's Undead Blade, make sure to log in this weekend! You can battle the release boss for a chance to get Doom Dye or Monstrous Dye to change the look of your weapon.

Tags: Alina,
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June 22, 2018

2018 Summer Shop + Surfboards

The Heat is ON!

Log in this weekend to find our new 2018 Summer Surf items. Get the Flame Tattoo armor, all-new surfboards, the ShadowScythe Surfer armor, and more at www.AQ.com! 

Summer 2018 Gear is Here!

This year's new surfboards were inspired by the winners of our May "Design a Surfboard" contest. Each winner will get their own 0 AC board for free storage. Everyone else can find the surfboards in...

Summer Shop (in your Game Menu)

  • Artix Dragon Surfboard
  • Octo Balloon Surfboard
  • Death's Surfboard

These boards will return each year along with the rest of our seasonal summer items.

Featured Gear Shop (in your Game Menu)

  • Baconator Surfboard
  • Monster Queen Surfboard
  • Sepulchure's Surfboard
  • Ice Cweam Surfboard
  • Stranded J6 Surfboard

These boards will only be available during our Summer 2018 events. Once Summer ends, these boards will be gone forever.

Brutalcorn Boss Drop

  • Brutalcorn Surfboard 

Battle Brutalcorn in the /battlewedding map for a chance to get this 0 AC surfboard for a limited time.

Featured Gear Shop Update

Summer won't be available forever... and neither will our rare Summer gear! To see what Summer items will go rare in August, head to the Featured Gear shop in your Game Menu to find...

  • Rare 2018 Summer Surfboards
  • ShadowScythe Surfer armor
  • Beach Waves and Beach Bum hair helms

Treasure Map Shop Update

Find the Treasure Map in your AdventureCoin shop in the game menu to unlock 13 armors, the Map of Lore Surfboard, and more!

  • Map of Lore Surfboard
Tags: Alina,
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July 06, 2018

Get up to 40% more FREE ACs

Get up to 40% more AdventureCoins for Free!

We're celebrating our Summer of Evil with a great AdventureCoin Bonus! Get up to 40% more AdventureCoins when you buy select AC packs until July 31st.

From now until Tuesday, July 31st, get up to 40% more AdventureCoins with each AC package. On July 31st, the AdventureCoin bonus amounts change, so now is the best chance to get the most free ACs!

  • 12,000 AC 16,800 ACs (best offer - 40% more!)
  • 5,000 AC 6,500 ACs 
  • 2,000 AC 2,300 ACs 
  • 900 AC 950 ACs 

Note: this offer does not apply to AdventureCoin purchases bought on Amazon.com, or the bonus ACs that come with membership packages. 

Tags: Alina,
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June 22, 2018

This Weekend: Sepulchure's Rise Part III

Invasion of Ebonslate Fortress

This weekend, we continue the Sepulchure's Rise origin story with part III - the attack on Ebonslate Fortress! Battle as Sir Valen - the knight who would become Sepulchure - and choose between your love for the Healer Lynaria and your loyalty to your best friend, Sir Alteon. Log in this weekend and /join Valenschoice to begin Part III of the Sepulchure's Rise Saga!

Will you fight to save Lynaria? Or battle to save the town of Highwick? Your choice will determine how far down the path to Darkness you descend. But no matter which direction you choose... Dethrix, the Monster King, will be waiting.

This weekend: battle the Ebonslate Bruiser miniboss in /ebonslate for a chance to get the pieces of the ShadowStealer armor set, or get the rare ShadowReaper Guard cape (shown above) instantly from your Featured Gear Shop for AdventureCoins.

The story so far... 

 Last week, you fought as Sir Valen alongside Sir Alden Alteon and the Healer Lynaria on a quest to find and defeat the true Champion of Darkness. 

This week... Choose between love and loyalty, and prepare to confont Dethrix, the Monster King.

Next week... Continue your descent into Darkness as you battle deeper into the dungeons of Ebonslate Fortress.

Read the Design Notes on Artix.com

At long last, we're building Artix.com into the all-game hub it was meant to be. Get all our weekly update news and the new Artix Games Launcher at www.Artix.com.

Tags: Alina,
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June 15, 2018

Sepulchure's Rise: Part 2

Battle through the Valley of DOOOOOM!

Sepulchure's Rise, the story of how a simple knight became the dread DoomKnight Sepulchre, continues this weekend! Quest as the heroic knight Sir Valen to defeat the Champion of Darkness. 

Quest as the heroic knight Sir Valen to defeat the Champion of Darkness. Wait a minute! That scroll from Part 1 said we already did. If you are asking yourself this then

1.) Give yourself 100pts for paying good attention. Good job!

2.) Put on your anti-spoiler hats and get ready for a plot roller coast.

Last week in part 1... which was not actually part 1. We were not ready with part 1 yet, so you sorta had a prologue, prequel, part 0 where you played as Lynaria or Alden. The adventure really starts this week.

Remember that scroll you unlocked after playing through the story? The one that says Alden and Valen defeated Dethrix-- the Champion of Darkness? He was defeated, but not dead. Well, he might be undead, but the important part here is that he is not UNDEAD-DEAD.  Which is really dead. Even for the dead. Extra dead.

As tonight's release goes live our trio of heroes will be on their way to restore the glory of Swordhaven... but that Swordhaven Oracle is really going to metaphorically poo in Valen's cereal.

#PROTIP The secret is making sure the Champion of Darkness never finds that BLOOD RED armor with the spikes on it. Ready to start the chain of events that breaks a heroic knight?

"What makes a good man go bad.... or in Valens case... worse."

Featured Gear: Swordhaven Knight + Tower Guardian House

This weekend, gear up and show your allegiance to Swordhaven. Find Bright Dragon Knight set in the Featured Gear shop for AdventureCoins, and find the rest of the sets from the release merge shop, quests, and monsters.

There are 5 factions of Knights in the AdventureQuest World's Kingdom of Swordhaven...

  • Frogzard Knights
  • Bright Dragon Knights
  • Knights of Light (Not the Night Lights)
  • Legendary Knights
  • Chicken Cow Knights

Find the Guardian Tower house for 2,000 AdventureCoins from Penny, the Centaur 21 house vendor in the /buyhouse map.

Tags: Alina,
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June 08, 2018

New Good and Evil Gear from Quibble

Prepare for DOOOOOOOM with Quibble's Rare Gear!

Quibble is in Battleon this weekend, bringing you new Good and Evil gear as we begin this Summer's main event:  Sepulchure's Saga: The Rise of Darkness! He's selling most of his gear for AdventureCoins, but has a few things for everyone... if you can meet his price! 

What Will Quibble Coinbiter Bring?

If you've seen Quibble appear before, you know that his arrival heralds the beginning of the next main storyline... so THIS time around, he's bringing gear crafted in honor of the saga's two main elements: light and darkness. 

This weekend, find the following gear in Quibble's shop:

  • the Guardian of Darkness armor set
  • the Guardian of Light armor set
  • the ShadowScythe Quibble Bank Pet

He never stays in one place long and we have no idea when (or if) he will be back. Remember, he is not selling rares, he is selling items you are not even supposed to have! 

What is a Quibble Coinbiter?

Quibble Coinbiter is everyone’s favorite sales Moglin, who travels far and wide, collecting never-before-seen Items to add to your impressive collection. That's right, his gear has never been seen in the world before, but he sells them used... How is this possible? Quibble has a connection with a slightly corrupt time-travel fairy who supplies him with items that have not even been created yet*.

Quibble Coinbiter sales moglin

No one knows if—or when—Quibble’s Items will go permanently Rare, so your best bet is to get all the goodies in his shop just in case it’s the latter!

* Thinking about this should hurt your brain. It hurts mine!

** I wonder... if the item's used, but never seen before... is the time travel fairy going to the future after you have discarded the weapon, taking it from you, and then coming BACK in time so Quibble to sell it to you before you ever found it***?

*** O_O

Tags: Alina,
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June 22, 2018

Unlock the ShadowScythe DoomLord Set

Upgrade with Select Membership or AdventureCoin Packages!

Evil never looked so Good! Starting this Friday, June 1st, at 6 PM EST, unlock the ShadowScythe DoomLord + ShadowScythe Warrior armor sets when you buy a 12 month membership or 12,000 AdventureCoin package. Plus, get up to 50% more bonus AdventureCoins with select AC packages until July 6th, 2018! 

12000 ACs or 12 month membership: ShadowScythe DoomLord Tier (All 13 items!)

Get more gear and save more of your real-world gold with our largest upgrade packages! 

  • 2 Armors: ShadowScythe DoomLord and ShadowScythe Warrior
  • 2 helms, 4 capes, 2 scythes, 2 pets
  • Mini DoomLord pet
  • 7 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

Unlock the ShadowScythe Warrior armor set when you buy any AdventureCoin or Membership package of $10 USD or more

2000 AC, 5000 AC, 3 and 6 month memberships: ShadowScythe Warrior 

  • ShadowScythe Warrior Armor
  • 1 helms, 1 cape, 1 weapon, 1 pet
  • 5 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

The ShadowScythe DoomLord bonus gear goes rare June 29th, 2018!

Upgrade Bonus Prizes

We always like to give you more than you expect! Each month, when you purchase any upgrade package (either AdventureCoins or membership) 5 heroes will have a chance to win one of the bonus prizes listed below!

  1. Epic Item of Donated Awesomeness ticket
  2. 5 More bank, inventory, and house spaces (over the cap, if they are already maxed out)
  3. A 20% boost to one weapon of their choice (that they already own)
  4. 2000 AdventureCoins
  5. 1 month membership

Read this Design Notes post for more details!

Tags: Alina,
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