Design Notes

July 19, 2018

Player Support Review, Twitter, and More

We’re Here to Help!

Hello, everyone! Nythera here. You may know me as the Half-Dragon Void Mage in AQWorlds and DragonFable, but I am also the Support & Community Lead for Artix Entertainment. I have some important and exciting announcements!


Contact Us With Account Issues

My team and I understand that players change and grow over time, and deserve another chance. If you have a disabled, banned or permanently muted account in any of our games, please contact us. We’ll be happy to review your case again to see if we can reopen your account and/or remove the mute.

There may be some cases where an account needs to remain permanently disabled, banned or muted, but we won’t know that until you reach out to us.

Our rules haven’t changed - we still don’t allow account sharing, selling, botting or other violations, but we believe in redemption and second chances whenever possible.

Check Out Our New Help Pages

Earlier this year, we released our new help pages! Check them out at www.support.artix.com to get helpful articles and answers on common game, account, and technical issues.

If you have account, payment, or technical issues, you can submit a ticket to send us a message at www.artix.com/contact.

We’re always working on making our Help Pages better, and would love to hear your feedback. Let us know what you think by tweeting to us at @ArtixSupport.

Support Now Available On Twitter

How is that for a segue, right?! We now offer Twitter support via direct messages. You can send us a direct message (DM) via Twitter at @ArtixSupport during our regular business hours.

Helpful Twitter Tips

  • Artix Support is available on Twitter Monday-Friday, 9 AM - 5 PM EST.*

  • In your message, make sure to include:

    • The game you need help with

    • Your account name

    • Other information that will help us locate your account (like your email address)

    • A summary of your issue**

  • Please be patient! We are a small team and all Twitter DMs are answered by a real, live human (not a bot). We will get to your message as soon as possible. ***

  • Please only send one Twitter DM. Each time you DM us, it pushes your request further down in our queue.

  • If your issue is complex, requires sensitive information, or we have more questions, you may be asked to submit a ticket to www.artix.com/contact.

  • Want to just say hi? Feel free to message us @ArtixSupport (instead of sending a DM). We check our Twitter account every day and will see your post. We wish we could respond to everyone, but our top priority is helping our players resolve issues.

*Twitter support is not available during weekends. It rattles the bones of our skeleton crew.

**We have had players message us saying ‘I want to recover my account!’ We can’t read minds, at least not yet!

***Please note - it can take up to 3 business days for us to respond to your email or Twitter message, but we usually get to most messages the same day or the next business day.

Community Projects In Progress

We also have several other projects in the works to help you and your fellow players, answer questions, and fix issues!

  • Official Discord Community servers for our games and projects

  • A Support Community site to help you ask questions, get answers faster, and give feedback

  • A much-needed update for our BattleOn Forums

We are always looking into more ways to communicate with our players and make things better, faster, and easier. You are our number one priority and we are here to help with any questions or issues that come up. Thank you so much and BATTLE ON!

Tags: Alina,
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July 16, 2018

AQWorlds Patch Notes

Check the list of bug fixes to see what the team has addressed

Reens, Cemaros and the AQW Bug Hunter team are busy squashing the bugs you submit each week to the Bug Tracker at www.Artix.com/bugs.

Please do not send non-release bugs on Twitter.  They will get lost.  Make sure you send bug report forms!

Check back weekly to see if the bug you reported has been addressed.  Please remember that not all bugs are "easy fixes" so some reported and confirmed bugs from each week may not be on the fixed list as they will require more time or a different person to fix them.

If you would like to know how the reports go from you to fixed, check this page:
http://www.aq.com/lore/guides/BugReportFAQ

Bug Fixes:

  1. T-Shirt descriptions updated.  Now with 100% more cheese.
  2. Turrets in /hyperium timer has been extended.
  3. Typos!  Save me from the typos!

Art Fixes:

  1. Guardian Prime has removed the gloves.
  2. Necrotic Caster Locks Morph now has art.
  3. Draconic Oracle Morph no longer sky gazing.
  4. Male Obsidian Blademaster eye/glove CC issue fixed.
  5. Vampirate Armor female now has a fawncy collar too.
  6. Oblivion of Revontheus female set to match male.  (Sorry ladies! It was actually the female which was broke, not the male)
  7. Obsidian Legion Vampire boots remain black when running now.
  8. Void Draconian Head covers player head fully now.
  9. Monster BladeMaster Armor arm adjusted to better fit weapons.

Not Fixed & Why:

  1. Eternity Blade clicking - You have to click on the gem, not just anywhere on the blade.  It does require 2 clicks to change from blue to black.
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July 13, 2018

Shrade is back for VENGEANCE

Join us for the final Friday the 13th event of 2018!

The rumors… the myths… the legends are true. Shrade the Slayer is REAL, and he is hunting down every hero and moglin who visited Camp Gonnagetcha earlier this year.  This weekend, join Aurelio Voltaire, Mort, and Swaggy on their life-or-undeath fight to survive the spooky cabin in the woods where they’re hiding from Shrade.


Race with Aurelio Voltaire in Deady's Undead Hearse towards refuge: a super-spooky, not-at-all ominous cabin in the woods. Help other campers secure the cabin, escape Shrade, and last til dawn in this year's final Friday the 13th event

After you complete tonight's event, talk to Bobby (one of your fellow targets) and complete his quest to farm for new gear:

  • Survivor Swaggy pet (member-only)
  • Necrotic Caster's Skull pet
  • Scythe of Screams
  • Sword of Screams

Take on tonight's event boss to farm for the Necrotic Caster armor set from AQW community guest artist, Rare, and take on the ULTRA BOSS to farm for Shrade's armor and helm!

Tags: Alina,
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July 13, 2018

Friday the 13th Rare Gear

Event Rare Gear... from Guest Artist, Rare!

Find the deadly Assassin of Shadows set in your Featured Gear Shop until August 3rd and terrify your enemies… and friends! 


The Assassin's Puppeteer cape gives you 20% more XP when you equip it, while the Assassin's Puppeteer and Blade cape gives you 20% more Class Points when you equip it.

Tags: Alina,
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July 06, 2018

Sepulchure's Rise Chapter 1 Finale

Battle Lynaria's Light in the Plane of Darkness!

Log in this weekend for the Chapter 1 finale of the Sepulchure's Rise origin story! After fighting to save the woman you love...

After DYING to save the woman you love... 

King Alteon rewards you, his most loyal friend and knight, with exile, and a new name... Sepulchure. Take the battle against King Alteon's betrayal into a land where you're guaranteed to be stronger: the Plane of Darkness. Head to /alteonfight to begin tonight's adventure!

Chapter 1 Saga Finale Reward: Fiend of Light

Complete tonight's storyline in /darkplane, then talk to Lynaria to unlock her quest for the gear. Each of the pieces of the Fiend of Light set is 0 AC for permanent, free storage!

The Saga Continues This Fall...

Chapter 1 of the Sepulchure's Rise Saga told the story of how Sir Valen the PureHeart battled Dethrix Drakath, the Monster King, to save the Healer Lynaria and become Sepulchure the DoomKnight. This Fall, we'll return to the story with Chapter 2, covering the creation of ShadowFall, Lynaria's quest to save Sepulchure, and the birth of Gravelyn, future Empress of the ShadowScythe!

Tags: Alina,
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July 06, 2018

Unlock the Doomed Monster Lord Set

Upgrade with Select Membership or AdventureCoin Packages!

Starting this Friday, July 6th, at 6 PM EST, unlock the Doomed Monster Lord + Golden Monster Lord sets when you buy a 12 month membership or 12,000 AdventureCoin package. Plus, get up to 40% more bonus AdventureCoins with select AC packages until July 31st, 2018! 

12000 ACs or 12 month membership: Doomed Monster Lord Tier (All 17 items!)

Get more gear and save more of your real-world gold with our largest upgrade packages! 

  • 2 Armors: Doomed and Golden Monster Lord armors
  • 5 helms, 6 capes, 4 axes
  • 7 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

Unlock the Golden Monster Lord armor set when you buy any AdventureCoin or Membership package of $10 USD or more

2000 AC, 5000 AC, 3 and 6 month memberships: Golden Monster Lord Tier

  • Golden Monster Lord armor
  • 2 helms, 3 cape, 2 weapons
  • 5 Rep/XP/Gold/Class Points boosts added straight to your inventory
  • Character page badge

The Monster Lord bonus gear leaves August 3rd, 2018!

Upgrade Bonus Prizes

We always like to give you more than you expect! Each month, when you purchase any upgrade package (either AdventureCoins or membership) 5 heroes will have a chance to win one of the bonus prizes listed below!

  1. Epic Item of Donated Awesomeness ticket
  2. 5 More bank, inventory, and house spaces (over the cap, if they are already maxed out)
  3. A 20% boost to one weapon of their choice (that they already own)
  4. 2000 AdventureCoins
  5. 1 month membership

Read this Design Notes post for more details!

Tags: Alina,
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