Privacy Policy

REVISED January 5, 2018


This is the privacy policy of Artix Entertainment, LLC and applies to all of the websites, products, message boards, and services (collectively called “our websites) upon which it appears. Please read this statement carefully. You must accept this policy in full to use our websites, products, or services.

We are committed to protecting the safety and security of our online visitors; continued use of our websites is treated as an acceptance of the version of this policy in effect at the time of your use.

We may change this policy at any time, and will post any alterations or updates to this privacy statement. Please check the policy frequently; your continued use of our websites will be treated as acceptance of these changes from their effective date.

If we make material changes to how we collect information from children under 13, we will notify parents by email to obtain verifiable parental consent.

If you need further assistance or have additional questions, please contact us at or write to us at:

Artix Entertainment, LLC
P.O. Box 2005
Land O' Lakes, FL 34637

Protecting Personal Information

“Personally identifiable information” is any information or data that can be used to identify, contact, or locate you in real life. This includes your: real full name, email or postal address, home or mobile telephone number, social security number, or credit card information.

The Children's Online Privacy Protection Act ('COPPA') requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age.

No personal information is collected if you visit the public areas of our website.

What information do we collect and how do we use it?

We collect and store information voluntarily provided to us via forms on our websites and in electronic or other communications sent to us.

Email addresses: If a user is over 13, we collect an email address during account creation.

By registering for an Artix Entertainment game account: you consent to: a) receive periodic email communications concerning your account and b) receive email newsletters.

For Subscribers: Users may purchase paid upgrades which grant additional access and privileges. Subscriber accounts are required to provide additional personal information for the sole purpose of verifying your account and payment information:

  1. First and last name
  2. Address, city, state and zip code
  3. Home telephone number

We will retain your information as long as your account is active as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to cancel your account or request that we no longer use your information to provide you services please contact us using the information above.

How to Review, Correct, or Remove Personal Information

If for data protection purposes you are concerned that the personal information we hold about you is not accurate, or to have personal information removed, you may correct, update, or delete it inside the Account Management section of the site or by contacting us using the information above.

We will respond to your request to access within 30 days. In select situations, we may not be able to remove your personal information. If this occurs, we will contact you directly with more details.

Opting Out of Information and Emails

You may opt out of providing any information by choosing not to complete any form requesting it (this may prevent you from using certain features of our websites/products).

You may optout of receiving email newsletter and promotional communications by

  • Following the instructions at the bottom of any email newsletter
  • Updating your preferences on our Account Management page
  • Contacting us at (813) 774-8493
  • Emailing us at the email or physical address listed at the beginning of this statement

Passing your information to third parties

We may supply your personal information to external third parties who provide a service to us (such as shipping companies to fulfill merchandise orders and credit card processing companies to bill you for goods and services). The information you share will only be provided when necessary for the fulfillment of those services.

All third party service providers working with us have agreed to abide by this Privacy Statement, and are specifically prohibited from using your personal information for promotional purposes.

Please note: Service providers may have separate privacy policies that govern their collection, use, and storage of information or information you provide directly to them.

Your personal information may be transferred to, stored and processed in countries outside your country of residence, both in the United States, European Union, and elsewhere in the world, and used for the purposes set out in this Privacy Policy.

We use third party partners, affiliates, and advertisers to help us improve our content by tracking activity throughout our site. These companies may use information (not including personal information) about your visits to our websites in order to personalize advertisements or other features.

The use of cookies and Web beacon by our partners, affiliates, and advertisers is not covered by our privacy statement, and we do not have access or control over them.

For more information on cookies, please visit the Federal Trade Commission's website at

By submitting your personal information to Artix Entertainment, you agree to the transfer, storage and processing of your personal information as described above.

We reserve the right to disclose your or your child's personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web Sites.

We will never share, sell, rent, or trade your personal information with any third parties for their promotional purposes.

What other information is collected and stored?

In addition to the information above, we collect and store:

  • Cookies
  • Flash LSOs (locally shared objects)
  • IP addresses
  • Chat logs
  • Message board posts
  • Mobile information

Cookies: For more information about cookies, the information they collect, and how to disable them, please see our Cookies page.

Flash Locally Stored Objects: We store Flash LSOs (also known as “Flash cookies”) to maintain game settings or other site preferences or to display personalized content.

IP Addresses: We store IP addresses to identify specific computers that access our websites and products.

Chat Logs and Message Boards

We create and retain logs of both private and public chat conversations (“Chat Content”), activity, and game play patterns inside our websites.

Additionally, you acknowledge and grant permission for Artix Entertainment to review, monitor, disclose, censor, delete, or otherwise remove chat content and other private user activity within company games for the purpose of preventing breaches of this Agreement and of other Company prohibitions on unlawful or abusive activity. Accordingly, you acknowledge that you have no privacy rights whatsoever in Chat Content or any other content you create or use on our websites. Use of the message board and forum are separate from any Artix Entertainment game account. Accounts must be created separately and are subject to the TERMS OF USE.

To request removal of your personal information from our message board or forums, contact us using the information above.

If you use a message board or forum on any Artix Entertainment website, be aware that any personally identifiable information you submit can be read, collected or used by other users, and may be used to contact you. We are not responsible for the personally identifiable information you choose to submit in these forums.

Mobile Information

Artix Entertainment may use tools or third party analytical software to collect and use certain non-personal data that does not enable Artix Entertainment to identify you. The types of non-personal data Artix Entertainment may collect and use include, but are not limited to: (i) mobile device type and device properties; (ii) mobile device software platform and firmware; (iii) mobile phone carrier; (iv) geographical data no more accurate than metropolitan areas; (v) gamescore and achievements; (vi) other non-personal data as reasonably required by Artix Entertainment to enhance its services.

Artix Entertainment may use the collected data for purposes of analyzing usage of Artix Entertainment games, managing and providing Artix Entertainment games and to further develop Artix Entertainment's services and products. Artix Entertainment reserves the right to use and disclose the collected non-personal data for purposes of advertisement by Artix Entertainment or Artix Entertainment's partners.

Security and Credit Card Use

The security of your personal information is important to us and our third party vendors. When you enter sensitive information (such as credit card number and/or social security number, Corp ID number or ABN) on our site or an affiliate sign up page, registration or order forms, both Artix Entertainment and our third party vendors encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our website, please contact us using the information above.

Artix Entertainment utilizes a credit card processor to process your payments while on our site. We share your name, email address and credit card information with these third parties to provide the service requested. These third parties are not permitted to use your information for their own promotional purposes. Alternatively you have the option to use the payment options listed below. The personal information (such as name and email address, but non inclusive of your financial information) collected by these third parties is shared back with Artix Entertainment for the purpose of fulfilling your subscription request.

If you have any inquiries regarding our partner's privacy practices or how they use your child's personal information, please contact us using the information and methods above.

Children’s Privacy Policy

Artix Entertainment encourages parents and legal guardians to spend time online with their children. We urge parents and legal guardians to instruct their children to never give out their personal information online without permission. We also recognize a special need to protect personal information obtained from children. In compliance with Children's Online Privacy Protection Act ('COPPA'), we have adopted the following policies regarding children under the age of 13 ('Children'):

Types and Use of Information Collected from Children

Artix Entertainment does not collect or require the child to provide any personally identifiable information to create a Free Account if the child is known to Artix Entertainment to be under the age of 13.

Artix Entertainment requires an email address, as well as the parent’s correct billing address, to create a Subscriber Account.

Your email address may be used:

  1. To send a confirmation notice to the parent of their child's character registration and password information.
  2. Upon the parent's request, to send the user password information when the child has lost or forgotten their password.
  3. In response to any questions, concerns or problems that a subscriber has requested from Artix Entertainment.
  4. To contact the parent concerning any problem with the child's account or conduct in the game.
  5. To send out a newsletter to the subscriber email account

We do not collect or store any additional personal information given by underage users contacting us with questions or issues, and will only use the information while/if it is necessary for us to respond.

Parent or legal guardians will be required to submit additional reasonable information (such as their real full name or physical address) in order to upgrade their child’s account, as described above under Subscriber Accounts.

Artix Entertainment does not share, sell, rent or trade, your child's personal information to any third parties for their promotional purposes.

Parental Consent

Artix Entertainment will only request reasonable personal information in order to enable your child’s participation in regular online activities.

Giving consent for Artix Entertainment to use your child’s personal information will not automatically grant consent for its disclosure to third parties. To request that we withhold your child’s personal information from third parties, please contact us using the information above.

Whenever Artix Entertainment is aware that a user is under the age of 13, we require that child to submit their parent's email address. We will then provide proper parental notice of the child's use of the site, including their username and password.

For Subscriber Accounts, the receipt of payment is considered actual, verifiable consent by a parent or legal guardian to the child's use of our website and to any information that was divulged as reasonably necessary to process payments, verify, and maintain the account.

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