Bug Reporting: Frequently Asked Questions

What Happens To My Bug Report?

Many players seem curious about how bug reports are handled. This is how a bug report moves through our system.

A Bug Report Is Filed

This sends the report to a folder where Cemaros or Tris read it and sort it according to the following criteria.

Is It A Known Issue?  Yes.  

Can player fix it on their own? Yes.
An email is sent with directions on how to fix the issue.

Yes, but report is an account issue.
An email is sent directing player to the proper section of the Help Pages to contact the Artix Help Team.

Is It A Known Issue?  No.

Report deals with an ingame issue.
The report is sent to a folder where all of the AQW Bug Hunters can then access it and test it.

Can the report be replicated?  No.
The report is held for up to 3 months and tested repeatedly throughout this time.

Can the report be replicated?  Yes.
The report is noted with the exact steps taken to replicate the issue and then sent to the Developers to fix.

Different Developers fix different aspects of the game.  This means that not all fixes will be able to be done immediately.  The ones which cannot be done immediately are put on a list to be fixed based on their priority and then fixed as soon as possible. 

We would like you to be aware that art reports are not always changed.  Most art reports are opinion based and in that instance, what the artist intended is what will be used. 

Every report is important to us!

We do read each and every report submitted.  We do not have any automated systems.  That means a human being has to go through the reports and send them to their proper destinations.  This is also why we urge you to give every single detail you think can possibly be part of the issue being reported.  The more we know, the easier it is for us to send the report to its proper place for fixing.

You may notice that we only send an email in two of those instances.  We do not have an automated response system and we simply do not have the manpower to respond to every single report sent. In many cases, all we could do would be to say “Thanks, we got it!”. 

So if you have sent a bug report, Thanks, we got it!

Our time is better spent on moving the reports along and testing them to get issues fixed.  

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