AQWorlds Help

How do I keep my account secure?

Here are the best methods you can follow to make your account is secure:

1. Never share your account with anyone!
You should also never give out your password to anyone for any reason. 95% of all account 'hackings' are not true hackings. They occur because a player has given their password out to a 'friend,' who then takes advantage of that information. Players do this because the 'friend' has promised them in-game items or gold or AdventureCoins. We do not allow people to share, trade, sell or give away accounts. This also includes for buying upgrades, please visit our help page on how a friend/relative can purchase an upgrade for you. Please also visit our help page that describes how an account can be hacked/compromised. Giving out your password is the number one way, there are other ways, but they are much more rare but you should know about to protect your information.

We have a warning EVERY time you login to our game that states: "Staff will never ask you for your password. If someone asks you for your password, report them for Griefing. NEVER give out your password, no matter what."

2. Use a secure password!
You should make sure to use a password that is a minimum of eight characters long, that is alpha numeric, and case sensitive. Please use a different password for each site you visit and do not use the same password you use for the email address on your account. You should also not use the 'save' functions on your account name and password on a public computer. Use those only on your private computer. It is best to not play on public computers. However, if you play on a public computer, please make sure to log out of the game completely when you are done. Close all the browsers on the computer that you were using, as well. This will prevent others from logging into your account.

3. Confirm your email address with us!
Confirming the email on your account is another step you can take to help keep your account as secure as possible. If you confirm your email, your email cannot be changed without your explicit authorization. If your email is changed, you have to click a link in the confirmation email you will receive that authorizes the change to occur. If you do not click that link, your email will not be changed and you can change your password in case it has been compromised. Please visit our help page on how to confirm your email.

4. DO NOT trust any other sites/emails except real Artix Entertainment sites/emails.
There are a ton of sites and emails sent with scammers/phishers trying to steal your accounts, emails and financial information. Usually it is to promise something free or to play on an illegal private server. A real Staff member would NEVER ask you for any account information such as your password or any financial information such as credit card information! The only emails from AE are @aqworlds.com, @aq.com, @artix.com, @battleon.com, @dragonfable.com and @mechquest.com. If you are not sure if a site you visited or an email you received is from us, please email us to report that site/email via our Copyright Violations email form. This email webform is only for reporting sites/emails, not for any other issue. Examples of scam/phish sites usually come from yola.com, weebly.com, webs.com, jimbo.com, etc. Examples of scamming/phising emails are aqmember@yahoo.com, aqfreemembership@gmail.com and the like.

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