AQWorlds Help

Welcome to the Payment Help section for AQWorlds! Are you having a payment issue or do you have a question? More information on our payment packages, payment methods and how to pay and any payment issues/questions you may have are answered here.

Questions with an * indiciate that there is an email webform available for further assistance.

Payment Issues/Questions
I have a failed payment issue*
I paid for an upgrade but I haven't received it yet*
I have an issue with an UltimateGameCard or UltimatePay account!*
What do I do if I have an unauthorized, fraudulent or duplicate payment?*
I have an SMS issue*
What is your Refund Policy?*
What do I do to get my account back if I disputed payments with you?
How do I get the bonus items with my upgrade?
How can I purchase an upgrade for a friend/relative?

Payment Packages
What payment packages do you offer?

Accepted Payment Methods & Help
How to pay with PayPal & contact info
How to pay with credit/debit card & contact info
How to pay with an Artix Upgrade Card
How to pay with an UltimateGameCard & contact info
Paymentez FAQ & Paymentez site
How to pay with ClickandBuy & contact info
CashU Support
How to pay by Mail
DragonPay info & DragonPay website
FashCash site

All of our PayPal and Credit/Debit Cards payments are processed through UltimatePay/PlaySpan. UltimatePay/PlaySpan also offers several other payment methods, depending on your country including PayByCash, Moneybookers, etc.

PLEASE NOTE: Pre-paid or gift credit/cards are usually not accepted. Sometimes PlaySpan/UltimatePay will accept them but sometimes they don't. If you have tried to use a gift card and received an error, please double check your game account to see if you have received the upgrade before trying to make another payment with a different payment method. It is best to not use gift cards because issues do happen.

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Copyright © 2008-2014 Artix Entertainment, LLC. All Rights Reserved.
"AdventureQuest", "DragonFable", "MechQuest", "ArchKnight", "BattleOn.com", "AdventureQuest Worlds", "Artix Entertainment", "Artix"
and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.

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