AQWorlds Help

I paid for an upgrade but I haven't received it yet, HELP!

How did you pay?
Did you pay with PlaySpan/UltimatePay (PayPal, Credit/Debit Card, UltimateGame Card, PayByCash, etc), Paymentez, FastCash, ClickAndBuy, CashU, Postal Mail or Artix Upgrade Card?

Please scroll down and see which payment method you used for more information, including how to contact the payment company. You can also email us for more information, our EMAIL FORM is located at the bottom of the page.
----------------------------------------------------------------------------------------------------------- PayPal (PlaySpan/UltimatePay)
If you paid by PayPal, please get your PayPal/UltimatePay transaction ID number or receipt ID number. To do this, you need to look at your PlaySpan/PayPal/UltimatePay email confirmation, your PayPal Account or contact PlaySpan/UltimatePay for your payment information.

After you have your PayPal transaction ID, you will also need your Account User Name, Character ID and the email address that is associated with your AQWorlds account.

In the comments section of the email, please write:
Account User Name
Character ID Number
Email Address
PayPal/UltimatePay Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)

Please note, you can always visit UltimatePay's site, email at customersupport@ultimatepay.com or call them at 434-984-0007 or 1-877-703-6339 (US numbers) for further assistance. If you used another one of PlaySpan/UltimatePay's payment methods, such as Moneybookers, you can contact UltimatePay as well or contact the other payment method company directly.

If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared. If you paid with echeck, check to see when your payment is scheduled to clear before contacting us. We cannot cancel an echeck, you will have to wait for it to clear first before canceling.
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Credit/Debit Card (PlaySpan/UltimatePay)
If you paid with a Credit/Debit Card (PlaySpan/UltimatePay) please check the email you received after you made your payment and retrieve your transaction ID number.

After you have your UltimatePay transaction ID, you will also need your Account User Name, Character ID Number, and the email address that is associated with your AdventureQuest Worlds account.

In the comments section of the email, please write:
Account User Name
Character ID Number
Ultmimate Pay Transaction ID or Invoice ID (these are case sensitive, so COPY and PASTE this information)

Please note, you can always visit UltimatePay's site, email at customersupport@ultimatepay.com or call them at 434-984-0007 or 1-877-703-6339 (US numbers) for further assistance. If you used another one of UltimatePay's payment methods, such as Moneybookers, you can contact UltimatePay as well or contact the other payment method company directly.
----------------------------------------------------------------------------------------------------------- Paymentez
If you have an issue with a Paymentez payment, please visit their FAQ and site where you can contact them directly for assistance.
----------------------------------------------------------------------------------------------------------- FastCash
If you have an issue with a FashCash payment, please visit their site for assistance.
----------------------------------------------------------------------------------------------------------- PayByCash (UltimatePay)
If you paid by PayByCash, and have an issue with your payment, you need to contact their customer service.

If you paid by PayByCash and you were upgraded for a while, and now you are no longer upgraded, likely there was a problem with your payment. You will have to contact PayByCash's customer service about this issue. Please send them an email.
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UltimateGameCard (also part of UltimatePay)
If you are having an UltimateGameCard issue you may need to contact them directly for assistance.

Please ensure that you are reading the instructions on the card correctly, as you must redeem the card for UltimateGame currency which is then redeemed for the desired upgrade in our game.

Please note, you can always visit UltimatePay's site, email at customersupport@ultimatepay.com or call them at 434-984-0007 or 1-877-703-6339 (US numbers) for further assistance. If you used another one of UltimatePay's payment methods, such as Moneybookers, you can contact UltimatePay as well.
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ClickAndBuy
If you paid with ClickAndBuy, you need to provide us with:

In the comments section of the email, please write:
Account User Name
Character ID Number
ClickAndBuy Customer Reference Number
Email Address Used to pay with ClickAndBuy
Transaction ID Number

If you need further assistance from ClickAndBuy, please visit their website and pick your country.
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CashU
If you have an issue with a CashU payment, please contact CashU directly.
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Postal Mail-in
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.

Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
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Artix Upgrade Card
If you redeemed an Artix Upgrade Card via our Upgrade Card Page for Artix Points, you should have received them on your Artix Account. Once they are received, you can spend them for a membership or AdventureCoins. You must have your AQWorlds account linked to your Artix Account to spend Artix Points. Here is our Artix Upgrade Card help page for more information.
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DragonPay
If you used DragonPay, here is more information about this payment method for the Philippines and their website to contact them for assistance.
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Click here to email us if you have any questions or issues.

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