Here are the best methods you can follow to make sure your child's account is secure:
1. Please make sure your child never shares their account with anyone! They should also never give out their password to anyone for any reason. 95% of all account 'hackings' are not true hackings. They occur because a player has given their password out to a 'friend,' who then takes advantage of that information. Players do this because the 'friend' has promised them in-game items or gold or AdventureCoins. We do not allow players to share, trade, sell or give away accounts.
Please Click here to visit our help page that describes how an account can be hacked/compromised. Giving out a password is the number one way, there are other ways, but they are much more rare but should still be taken into account.
We have a warning EVERY time a player logs in to our game that states: "Staff will never ask you for your password. If someone asks you for your password, report them for Griefing. NEVER give out your password, no matter what."
2. Please make sure your child uses a password that is a minimum of eight characters long, that is alpha numeric, and case sensitive. Also make sure they use a different password for each site they visit and do not use the same password they use for the email address on their account, if they are using their own email and not a parent email. They should also not use the 'save' functions on their username and password on a public computer, only on their home computer. It is best to not play on public computers. However, if they play on a public computer, such as a school or a library, please make sure they know to log out of the game completely when they are done and close all the browsers on the computer that they were using, as well. This will prevent others from logging into their account.
3. Confirming the email on their account is another step they can take to help keep their account as secure as possible. If they confirm their email, their email cannot be changed without their (or your) explicit authorization. If their email is changed, they have to click a link in the confirmation email they will receive that authorizes the change to occur. If they do not click that link, your email will not be changed and they should change their password in case it has been compromised. Click here to go to our help page on how to confirm your email.
4. It is VERY IMPORTANT that your child DOES NOT trust any other sites except real Artix Entertainment sites. If they are confused if a site is an Artix Entertainment site, or someone gives them a link to a site you think is a scamming site, please email us to report that site via our Copyright Violations webform. This email webform is only for reporting sites, not for any other issue.
If you have not already done so, please have your child read the Rules. Our first priority is to create a safe and friendly environment for our players. All players can play responsibly by reading and abiding by the rules.
Parents, if you are still concerned about your child's safety, make sure that your child plays on the 'canned chat' Moglin servers, such as Twilly and Zorbak. You can also email us and request that we turn off the chat feature on your child's account so they can only use canned chat.
If another player is harassing your child, please do the two following things:
- type /ignore player name to ignore the player
- type /report player name to report the player
This can also be done by using the drop-down menu.
1. Click the person in-game
Click on the player's character portrait
3. Click on the options and select Report.