Please select the type of payment that failed or was declined:
Please share as much information about your help request in the Comment section so we can assist you in a timely manner.
If you made a payment and don't know your Transaction ID,
please send us the buyer name and buyer email used for the payment in the comment box.
Please Include the Following:
- First and last name used for the payments.
- The date and time you attempted the transactions.
- The number of times the payment was attempted.
- Your City, State/Region, and Zip/Postal Code, and Country
Once we let you know what happened, you can try to pay again after 24 hours or you can use a different payment method.
If we cannot tell why your payment was declined, cannot force the payment through,
and new attempts are still not accepted: Please contact the payment provider (UltimatePay, PayPal, etc.)
directly for help as they can see information we do not have access to.