Please Note: If you tried to pay multiple times, and received the message that the payment failed multiple times, you may see multiple holds on your funds. These charges are all pending, and should not go through. The transactions may show up as Pending transactions on your card or bank statement until the secure credit card gateways and your financial institution release the holds on the amounts.

To resolve this issue, you need to send us:
1. First and last name used for the payments.
2. The date and time you attempted the transactions.
3. Email address you used when making the payment.
4. The Invoice numbers for the failed transactions. (if you have them)
5. The number of times the payment was attempted.
6. Your City, State/Region, and Zip/Postal Code
Subject: Temporary Holds from Failed Payments
Be sure to fill out all of the fields accurately so that we can quickly assist you.
AQWorlds Account Name:
Email Address Used for Payment:
Type Email again:
Comment:
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