Artix Entertainment

17823 Players Online

I have a technical problem with the game!

If you are stuck at the Login screen and are unable to progress to play the game, or you can't login due to a technical problem, here are the things you need to try.

Here is a list of things you can try to help fix any technical issues you may be having that is preventing you from logging into the game:

If you can login and play from a different computer or internet connection, then the problem is definitely specific to your computer or internet connection. Please try and resolve whatever that issue is on your end or ask a family member for help.

If you can't login and play from a different computer or internet connection, and are possibly seeing an old version of the game, it means that your Internet Service Provider (or school, work or library network) are caching (storing) an old version of the game files on their network. When this happens, instead of loading the new game files from our game server, you get an older stored copy from your ISP or network. ISPs usually clear out their storage on a schedule. Usually once a day, but we have heard of some that store files for a long time.

PLEASE NOTE - If you HAVE NOT tried ALL of the steps above before contacting us, we will require you to do them before we can offer any other solutions. 99% of technical problems are solved by clearing your browser's cache/temporary internet files/recent history/cookies and restarting your computer.

Also, what you are experiencing could be the result of a bug/glitch in the game. Please report all bugs for AQWorlds via the Artix Entertainment Bug Hunter System! We have a team of BugHunters who will look for any bugs, glitches, typos, etc and SQUASH THEM!

contactIf you still have any technical issues, please email us.

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