Are you having a payment issue or do you have a question? This help section includes: payment issues/questions, our payment packages and our payment methods & how to pay.
- I have a failed/declined payment issue!
- I paid for an upgrade but I haven't received it!
- I have an unauthorized, fraudulent or duplicate payment!
- I need help with an SMS/phone payment!
- What is your Refund Policy?
- What do I do to get my account back if I disputed payments with you?
- How can I purchase an upgrade for a friend/relative?
- My Payment issue is not answered!
- What is a Membership?
- What are AdventureCoins?
- How do I get the bonus items with my upgrade?
- What happens when my Membership to AdventureQuest Worlds expires?
- Artix Points Information
Payment Methods & How to Pay
- How to pay with PayPal & contact info
- How to pay with credit/debit card & contact info
- How to pay with Amazon
- How to pay with an Artix Upgrade Card
- How to pay by Mail
- Paymentez FAQ & Paymentez site
- CashU Support
- DragonPay Information
- BoaCompra Information
- PayGarden (gift cards) info
- OpenBucks (gift cards) info
PLEASE NOTE: Pre-paid or gift credit/cards are usually not accepted, unless you can register your billing address. If you have tried to use a gift card and received an error, please register your billing address. Please also double check your game account to see if you have received the upgrade before trying to make another payment with a different payment method.