I paid for an upgrade but I haven't received it!

If you paid for an upgrade and haven't received it yet, here is more information to figure out what happened!

Please check which payment method you used and read below, or you can email us via our email form at the bottom of the page.

  • Amazon

    If you paid with an Amazon account and did not receive your upgrade, please contact Amazon's Customer Service directly. We do not have access to Amazon's system, so would not know what happened with your payment.

  • Postal Mail-in

    Mail is completely dependant on the post office. Inside the U.S. normally takes up to two business weeks; international mail is generally three to four business weeks or longer. Your character will be upgraded once we receive your letter and process it, which can take a few business days. An email confirmation is sent to your account email once you are upgraded. Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.

  • Artix Upgrade Card

    If you redeemed an Artix Upgrade Card via our Upgrade Card Page for Artix Points, you should have received them on your Artix Account. Once they are received, you can spend them for a membership or AdventureCoins. You must have your AQWorlds account linked to your Artix Account to spend Artix Points. Here is our Artix Upgrade Card Help Page for more information.

  • DragonPay

    If you used DragonPay, here is more information about this payment method for the Philippines and their website to contact them for assistance.

  • CashU

    If you used CashU, please contact them via their website for more information and further assistance.

  • PayGarden (store gift cards)

    If you used a store brand gift card via PayGarden, here is their FAQ and their Contact Form.

  • OpenBucks (store gift cards)

    If you used a store brand gift card via OpenBucks, here is our Help Page and their Contact Form.

  • Any other payment methods

    If you used any other payment method not listed here such as Moneybookers, Bank Transfer, PaySafeCard, etc. please contact that payment company directly for further assistance.

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