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How did you pay?
Did you pay with PayPal, Secure Credit Card (UltimatePay,), Paymentez, FastCash, PayByCash, UltimateGameCard, ClickAndBuy, or Postal Mail?
PayPal
If you paid by PayPal, here is what you need to do. First, please get your PayPal transaction ID number or receipt ID number. To do this, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting this page. If you are inside the USA you can try to reach PayPal at
1-888-221-1161, which is a US number.
After you have your PayPal transaction ID, you will also need your Account User Name, Character ID and the email address that is associated with your AQWorlds account.
In the comments section of the email, please write:
Account User Name
Character ID Number
Email Address
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)
A PayPal Transaction ID Number looks like:
Web Accept Payment Received (ID # 22U3455466459621F)
A PayPal Receipt ID Number looks like: Receipt ID: 0123-9876-4051-2610
If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared. If you paid with echeck, check to see when your payment is scheduled to clear before contacting us.
Secure Credit Card (UltimatePay)
If you paid with our Secure Credit Card system (UltimatePay,) here is what you need to do. First, please check the email you received after you made your payment and retrieve your transaction ID number.
After you have your UltimatePay transaction ID, you will also need your Account User Name, Character ID Number, and the email address that is associated with your AdventureQuest Worlds account.
In the comments section of the email, please write:
Account User Name
Character ID Number
Ultmimate Pay Transaction ID or Invoice ID (these are case sensitive, so COPY and PASTE this information)
Paymentez
If you have an issue with a Paymentez payment, please visit their FAQ and site where you can contact them directly for assistance.
FastCash
If you have an issue with a FashCash payment, please visit their site for assistance.
PayByCash (UltimatePay)
If you paid by PayByCash, you need to contact their customer service. Please send them an email .
If you paid by PayByCash and you were upgraded for a while, and now you are no longer upgraded, likely there was a problem with your payment. You will have to contact PayByCash's customer service about this issue. Please send them an email .
UltimateGameCard (also part of UltimatePay/PayByCash)
If you are having an UltimateGameCard issue you may need to contact them directly for assistance. You can contact them through their Support Page.
Please ensure that you are reading the instructions on the card correctly, as you must redeem the card for UltimateGame currency which is then redeemed for the desired upgrade in our game.
ClickAndBuy
If you paid with ClickAndBuy, you need to provide us with:
In the comments section of the email, please write:
Account User Name
Character ID Number
ClickAndBuy Customer Reference Number
Email Address Used to pay with ClickAndBuy
Transaction ID Number
Postal Mail-in
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.
Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
Click here to email us about your payment.
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