Artix Entertainment

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How do I confirm my email address?

To confirm your email address you need to:

Once your email address is confirmed, you will see the message: "Success! Congratulations your email address has been confirmed and your account is now activated. Check the homepage for news about the game. Notice: Email Confirmed Successfully!"

Frequently Asked Questions

Q. How can I chat?

Everyone can confirm their email, however, only players who are over 13 years of age can chat on the Safiria and Nythera servers. Canned chat is available for our younger players on the Moglin Safe Servers. If you are under 13 years of age and would like to chat, please ask your parents to purchase you a membership.

Q. What if my email is already confirmed but I cannot chat due to an incorrect birthdate?

Please have your parent/guardian email us via our email webform below with their own email address stating your correct birthdate. This is the only way your birthdate can be changed if it was given to us incorrectly as we cannot confirm you are over 13 years of age any other way. We will then update your birthdate and may have to add your parent's email to your account.

Q. How do I change my current confirmed email?

To update your current email that is confirmed, here is our How do I change my email address? Help Page with instructions on how to change your email address.

Q. What if I don't have access to my original signup email?

If you no longer have access to the original signup email on the account, you will have to prove you are the owner of the account before we can update it. We can also add a signup email if you didn't have one originally. Please visit our How do I update my signup email? Help Page.

Q. How does confirming my email keep my account more secure?

Confirming your email to your account is another step you can take to help keep your account as secure as possible. If you confirm your email, your email cannot be changed without your explicit authorization. If your email is changed, you have to click a link in the confirmation email you will receive that authorizes the change to occur. If you do not click that link, your email will not be changed and you should change your password immediately. If your account needs to be recovered because it was lost, stolen or hacked, please visit our Account Recovery Help Page.

Q. I have a newsletter question/issue!

For any questions or issues regarding our newsletter, please visit our Newsletter Frequently Asked Questions (FAQ).

contactPlease email us if you have any questions.

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