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If you have no signup email, a fake signup email or no longer have access to your signup email, and you need to gain access to your account, here is what you must do.
You have no signup email!
This means you were affected by our previous policy that did not allow us to accept an email address from a player younger than 13 years old. Our current policy is if you are under 13 years old, you are welcome to provide us with your Parent's email address if you have a free account. If you have an upgraded account, we can add the email used to purchase your upgrade to the account.
You have a fake signup email or no longer have access to your signup email!
You will have to verify ownership of the account for us to update your email. It is best to always give us a real email and confirm your email when creating a new account so you can verify account ownership. If you do not have access to your signup email, please first try and contact your email provider to regain access. If you are unsuccessful, then we will have to verify account ownership before we can change your signup email.
Free Players: Please send us the date of birth on your account and the exact location where your account was created from (city/state/province/country.) Once this is confirmed, we can update your signup email and send you a new password. If you are under 13 years old, please provide us with a Parent email or have your Parents contact us via our webform below.
Members:
If you don't have access to your signup email, please send us the date of birth on your account and the exact location where your account was created from (city/state/province/country.) Please also send us your payment information for your upgrades which includes any transaction IDs, buyer names and buyer emails. Once this is confirmed, we can update your signup email and send you a new password. If you or your parents did purchase upgrades made to the account, we can reset the email to the buyer email if we have confirmed you own the account.
If you cannot provide us with the correct information for us to confirm you own the account, then we cannot assist you.
Please contact us or have your Parents contact us via our webform.
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