|
INFORMATION REGARDING BANNED AND DISABLED ACCOUNTS:
Accounts in AdventureQuest Worlds are banned or disabled for 4 types of reasons:
1. If you entered the wrong password to login too many times, your account may be temporarily banned.
Click the 'Forgot your Password?' link inside the game to retrieve your current password.
2. If you break our rules in-game, your account will be banned for 1, 3 or 7 days.
The most common reasons that receive a ban for rule-breaking in-game are:
- Spamming chat
- Profanity (evading our filters)
- Verbal abuse
- Hate Speech
- Sexual Harassment
- Griefing
- Packet Spamming
- Using any kind of hacks/cheats
Since we have in-game moderators monitoring and manually banning players, bans cannot be appealed. Accounts will be banned for the full duration of the ban.
Screenshot proof can be made available for any ban longer than 24 hours (1 day.) Repeated offenders may have their accounts permanently disabled. Rule breaking also counts for any players whose emails are caught in control of other player accounts that are not theirs. We do not allow account sharing/trading, etc.
3. If you have a payment issue, your account may be temporarily, or depending on the severity of the issue, permanently disabled. This includes any kind of refunds/disputes/chargebacks/etc that have affected the payments made to the account or any associated accounts. Whenever there is a payment issue, any associated game accounts are disabled as per our Refund Policy. If you did dispute a payment and want to get your account reinstated, please visit our Help Page.
4. If your account looks compromised, shared or traded, it may be temporarily disabled. We do everything we can to protect our players and if an account does look compromised, it will be disabled until the actual owner contacts us.
INFORMATION REGARDING IN-GAME MUTES:
If you have been muted for 1 day, 3 days or 7 days, it is due to inappropriate language/actions in-game. If you are muted, it means you will not be able to use chat. If you have 3 or more longer length mutes, then your account can be permanently muted, which means you will not be able to chat, regardless of upgrading or verifying your email. There are mute warnings posted to you in-game and emails that are automatically sent to your email on file when you are muted. Chat is a
privilege, not a right.
ADDITIONAL INFORMATION:
Please read our Rules and Terms and Conditions. All players have to agree to them before creating an account and twice when upgrading.
If you feel your account has been banned/disabled/muted in error and would like to make an appeal, please contact us with your Account Name and Email address.
If your account has been banned for inappropriate behavior, it tells you this when you try to login. If you email and ask us to remove that ban early, we will not do so, and may extend the ban.
Only use the link below to email us if your account is banned, disabled or muted. If your account is hacked, go to
Account Recovery.
If you try and use the webform to gain access to an account that is not yours, your own account(s) may be disabled.
PLEASE NOTE: If you are attempting to login to your account with your current or new password, and you are receiving the message that your password is weak, please login to the Account Manager and change your password to something else stronger. This will unflag your account for having a weak password and you will be able to login.
For any other questions about a banned/disabled/muted account, Please Email Us.
Back to Help
|
