My Account is Hacked, Stolen or Lost!

Do you need to recover your hacked, stolen or lost account? We can help!

If you do not have access to your account email, or your account email may have changed, there are several ways to get help:

Important Account Information:

  • You cannot get an account back in-game or via Facebook/Twitter
  • You should NEVER give your password out to anyone for any reason!
  • Account sharing, trading, selling or gifting/giving away is NOT allowed
  • The account owner is responsible for the safety and security of their own account
  • Free accounts that are a low level and inactive for a very long time may be deleted or the name may be purged so another player can use the name. To prevent this, we suggest logging into the account regularily, confirming your email, or you can purchase an upgrade to make sure you keep your account and account name.
  • Read more about Account Security here!
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