Frequently Asked Questions
Q. What if I gave out my password and I lost all my items? Will I get them back?
A. Unfortunately, we do not have a system in place to allow us to replace items lost due to hacking/stolen/lost accounts. You will have to earn those items again. Here is our help page regarding this issue.
Q: What if I am a member and don’t have my account Transaction ID? Can I still get my account back?
A: Yes! Refer to - How to Re-obtain your Hacked/Stolen/Lost account (For Non-Members).
Q: What if it is a staff member asking me for my password?
A: Real Staff members NEVER ask for your password!
Q: Should I ever share my password?
A: NEVER share your password with anyone!
Q: Is it okay to share my account with a friend/sibling/relative?
A: No! We do not allow people to share, trade, buy, sell or give away accounts. This is a direct violation of our Rules.
Q. How did my account get hacked?
A: There are several ways an account can get hacked, the number one reason being the player gives out their password. Here is our informative help page that lists reasons an account is compromsied.
Q: I emailed you to get my account back but haven't heard back. What do I do?
A: Submit the webform email once more. There is the chance we didn't receive it. Sometimes Yahoo, Hotmail and AOL filter our emails.
Q: Has my financial information been compromised since my account was hacked?
A: No. Artix Entertainment does not store or retain your payment information since we use third party payment providers such as PayPal, UltimatePay and ClickAndBuy for payment. Your financial information is not compromised if your player account is compromised.
Q: Is your game/site insecure? Is that how I'm getting hacked?
A: No, our website is secure. An account cannot be "hacked" through our website or game. Most "hackings" are again, due to a player giving out their password. |
