Top Questions/Issues

Newsletter (FAQ)

AQWorlds Help Categories
Questions/Categories with an asterisk (*) at the end indiciate that an email webform for further assistance if needed is available. Our help pages already answer most questions. Please click on a category to see the questions available.

• Payment Help* - Upgrade Info, Payment methods accepted, payment issues
• Account Help* - Security, Membership Questions, Account Management, Login Problems, Email Confirmation, Account Verification
• Technical Help* - Login problems, reporting Bugs
• For Parents - The Parents Section of the website
• Forums- Find the answers to all game questions or report bugs here.
• Problem with Forums Account* - Did you not receive an activation email?
• Suggestions & Comments- We want to hear your suggestions!
• AQWorlds BattleBar - Are you an ubergamer? Then this toolbar is for you!
• Game Rating Information* - Information on the Game's Rating
• AdventureQuest Help Pages - Help with our Original Game!
• DragonFable Help Pages - Do you need help with DragonFable?
• MechQuest Help Pages - Do you need help with MechQuest?
• Artix (Master) Account Help Pages - Do you need help with EpicDuel, HeroSmash, OverSoul or any of our upcoming games?

It may take up to 3 business days to receive an email response from us, as we do not have an automated answering system. Real people read and respond to each message. During a holiday or holiday season, there may be slightly longer delays. If you don't hear from us in 3 days, please resubmit your email as we may not have received it.

Please make sure to accept all emails from @aqworlds.com, @AQ.com, @artix.com, @news.artixnews.com and @battleon.com. DO NOT respond to any other emails as they may be fake or a scam. Check your Spam or Junk folder if you have sent us an email but do not think that you have yet received a response from us. Yahoo, AOL & Hotmail often send emails to your Spam Folder.

Please read the Rules. You are responsible for abiding by the rules.

Please note, currently we can only offer email support in English.