Top Questions

• How to Obtain Your Hacked/Stolen/Lost Account
• How do I keep my Account Secure?
• What fixes most problems with the game?
• What can I do to prevent disconnects?
• What happens when my Membership to AdventureQuest Worlds expires?
• I received the message Payment Failed, but I still see a charge. Help?
• How do I confirm my email address?
• How do I change my password?
• How do I change my email address?
• How do I verify my AQW account with my AQ/DF/MQ account?
• Where's the AQWorlds Battle Bar?
• How do I redeem my Special Promo code from a toy, tshirt or artbook?
• How do I become a Moderator?

AQWorlds Help Categories
Please click on a category to see the questions available in each category. This is the place to find the answers to all of your AQWorlds Questions! Please make sure to accept all emails from @aqworlds.com. Check your Spam or Junk folder if you have sent us an email but do not think that you have yet received a response from us. Yahoo & Hotmail often send emails to your Spam Folder.

• Payments - Packages offered, Payments accepted, Problems with payments
• Accounts - Security, Membership Questions, Account Management, Login Problems
• Forums- Find the answers to all game questions or report bugs here.
• Technical - What fixes most problems with the game
• For Parents - The Parents Section of the website
• Problem with Forums Account - Submit an email here if you didn't receive your activation email for your forum account.
• Game Rating Information - Information on the Game's Rating
• Suggestions & Comments - We want to hear your suggestions!
• Join the AQWorlds Team - Check here to see if we have any job openings!
• AdventureQuest - AdventureQuest Help
• DragonFable - DragonFable Help
• MechQuest - MechQuest Help

Our office hours are Noon to 5pm EST Monday through Friday. We are closed on holidays. It can take 3 business days to receive an email response from us because real people read each email. If you don't hear from us in 3 days, please resubmit your email as we may not have received it. During the holidays there may be slightly longer delays and due to the number of phone calls we receive emails are returned faster. If you have a question on a payment please include your transaction id in all correspondence.

Please read the Rules. You are responsible for abiding by the rules.

Please note, currently we can only offer email support in English.