13 Lords of Chaos
 

Design Notes

HeroMart | Player Suggestion | Facebook | TWEET: Artix | Alina | Memet | Beleen
   

Help Sock

April 06, 2012

We Are Not Ignoring You.

We're Not Ignoring You (unless you're just looking for attention)!

Artix Entertainment tries to set it self apart from other game companies in a lot of ways but one of the most important is how much we interact with you guys. Any of you who follow my Twitter or like our AQW Facebook Fan Page know this to be true.

We love talking to you and even when we don't love what we hear, we love that you care enough to tell us what you don't like and we try and fix it. Unfortunately, we are not always logged in to Twitter (we do sleep on occasion) and when we are, we all have a LOT of people talking to us (at this time I have 31,035 Twitter followers and Artix has nearly 47,000!) so If we don't reply to you it's probably because we either missed your Tweet or because we can't reply to every single Tweet.

Please try and understand that there is no way that we can answer every tweet, much less meet up with every single person who asks to meet us in-game. We would never have time for anything else.

Another thing to mention is that it is mostly the Devs who are on Twitter. Devs (or Game Developers) are the people who spend all week building each new release for you to play, and fixing the bugs that you have reported on the BUG FORUMS. We also have a lot of other jobs dealing with game development and community outreach. All that stuff takes up the entire week (which is why some releases come to you a little later than others) and our jobs don't leave time for much else. In the rare cases when we DO find ourselves with extra time, we make a Mid-Week release or work ahead on new functionality!

So you can see that we Developers keep pretty busy with our own stuff. That's why we have Moderators to help you and protect you in-game and Player Support to help you outside the game with account and payment issues.

Nythera, Zazul, Memet, Neveya & Lady Tomo make up the Player Support team. Their primary job is taking care of you and your account issues. They do a fantastic job and are often overlooked for all the effort that they put into making AE function.

These are the brave and tireless people who read all of your HELP MAIL so you should always GO HERE if you've been hacked or find yourself with a payment issue.

The Player Support team receives THOUSANDS of e-mails EVERY DAY and they read every single one of them, but with so much to do, they can get a little behind sometimes and can't reply to you instantly so if you have a problem, please be patient.

Reens, Stratos and their team of Moderators handle a lot of in-game issues. Everytime someone is using foul language or trying to scam or trade accounts, it is THESE heroes to quietly step in and take action to try and keep the game as fun as safe as they can, and many of these mods are volunteers. They are giving their own time to sort through reports for no reason other than they really CARE about making AQW a safe and fun place for everyone, but they need YOUR help. 

If you see someone that they shouldn't be, click on their portrait and use the REPORT function to bring them to the attention of the Mods!

Let's Review:

  • A Dev's Job is making the games.
  • Player Support's job is taking care of account and payment issues.
  • Moderators handle mutes and bans of in-game rule breakers.

Each team has their hands full. That is why we Dev's can't help you with your account or payment issues when you ask for help over Twitter. It's not because we don't want to, it's because it's not what we do and we literally CAN'T help you in most cases.

Telling the us DEV's over Twitter about your account issues is just about as useful as telling a bowl of soup to fix your broken TV.

It's the same reason that Doctors don't put out fires, Firefighters don't pick up your garbage and Waste Workers don't do open heart surgery. They each have their own job that keeps them quite busy.

If you are having account or payment issues the best thing you can do is head to the HELP PAGE and if you ask us for help over Twitter, that is why we direct you there instead of fixing your account.

Please understand that we really do want to help you (of COURSE we do... we WANT you to play AQW!) and we all do our very best to point you in the right direction to get you back on your feet as quickly as possible. :)

I DON'T WANT TO GET HACKED!

If you don't want to lose your account there are 5 simple things that you should do.

  1. Pick a VERY GOOD PASSWORD. Make it hard to guess, use letters AND numbers. Avoid simple or passwords like AAAAAAA, qwerty, asdasdasd, 12345, 54321, or your character's name.

  2. Never share your account with anyone (even your siblings or best friend).

  3. Never tell anyone your password, no matter who they say they are or what they promise you. There are TONS of fake Cyseros, Alinas, Artixs and other AE fake AE staff ALL OVER Facebook and Twitter. AE STAFF WILL NEVER ASK FOR YOUR PASSWORD.

    We don't need your password. We have access to all of your accounts right now.

  4. Hook your AQW account up to your BATTLEON PORTAL account! If something ever does happen, it's an extra level of security and helps Player Support fix your up faster.

  5. Never use Hacks, Cheats or Bots. Many of these programs will secretly install a trojan virus called a KEYSTROKE LOGGER on your computer. This virus records everything that you type (passwords, credit card info, which websites you visit) and sends the information back to the creators.


Tags: Hacked Help Dev Mod Player Support Twitter Cysero

 

U Can Haz Sock

December 08, 2011

I CAN HAS MOD - Round 2!

I Can Make Your (Limited) Wishes Come True (Within Reason).

Round two of the I CAN HAS MOD contest is now running and this time I'm the... prize.

Sorry about that.

If you've been asleep for the last month, then you don't know what I'm talking about and you probably don't smell too great. Take a shower then I'll explain.

It's ok. I'll wait here.

All clean? Cool.

The I CAN HAS MOD contest gives you the chance to hang out for a few hours, 1 on 1, with one of the Artix Entertainment Staff and allows you to make a wish, limited only by the 10 rules which only get unlocked as people encounter them.

Sound like fun?

How Do I Enter?

Easy. All you need to do is have Cysero's Golden Cheezburger in your character’s inventory at the time the winner is being selected (Winners will be selected on Jan 3rd 2012). You can get Cysero's Golden Cheezburger from Cleric Joy (the girl in the white robe when you first log in) in-game for 100g (It is a non-member item.). You want to keep it, as the description says. It will probably turn into something oncer the winner has made their wish. The Cysero's Golden Cheezburger gives you 1 chance to win.

You can INCREASE your chances of winning two ways. You get 1 extra chance for every month of AQW Membership left on your account at the time of the drawing. You also get 1 extra chance for every AEXtra that you complete.

Two winners were selected the first time but this round we will probably be selecting only ONE winner! Make sure that the e-mail address attached to your AQW Account is a real one that you check often, Otherwise you will never know that you won, and we'll be forced to select a new winner!

Once again, the drawing will be held on January 3rd, 2012.

Good luck!

We're Not Ignoring You!

Artix Entertainment tries to set it self apart from other game companies in a lot of ways but one of the most important is how much we interact with you guys. Any of you who follow my Twitter or like our AQW Facebook Fan Page know this to be true.

We love talking to you and even when we don't love what we hear, we love that you care enough to tell us what you don't like and we try and fix it. Unfortunately, we are not always logged in to Twitter (we do sleep on occasion) and when we are, we all have a LOT of people talking to us (at this time I have 23,292 Twitter follwers and Artix has nearly 37,000!) so If we don't reply to you it's probably because we either missed your Tweet or because we can't reply to every single Tweet but we are never simply ignoring you.

Another thing to mention is that it is mostly the Devs who are on Twitter. Devs (or Game Developers) are the people who spend all week building each new release for you to play. Each release takes up our entire week (which is why some releases come to you a little later than others) and our jobs don't leave time for much else. That's why we have Mods to help you and protect you in-game and Player Support to help you outside the game with account and payment issues.

Nythera, Zazul, Memet, Neveya & Lady Tomo make up the Player Support team. Their primary job is taking care of you and your account issues. They do a fantastic job and are often overlooked for all the effort that they put into making AE function.

They get THOUSANDS of e-mails a DAY and they read every single one of them, but with so much to do, they can get a little behind sometimes and can't reply to you instantly so if you have a problem, please be patient.

Let's review:

  • A Dev's Job is making the games.
  • Player Support's job is taking care of account and payment issues.

Each team has their hands full. That is why we Dev's can't help you with your account or payment issues when you ask for help over Twitter. It's not becaue we don't want to, it's because it's not what we do and we literally CAN'T help you in most cases.

It's the same reason that Doctors don't put out fires, Firefighters don't pick up your garbage and Waste Workers don't do open heart surgery. They each have their own job that keeps them pretty busy.

If you are having account or payment issues the best thing you can do is head to the HELP PAGE and if you ask us for help over Twitter, that is why we direct you there instead of fixing your account.

Please understand that we really do want to help you (of COURSE we do... we WANT you to play AQW!) and we all do our very best to point you in the right direction to get you back on your feet as quickly as possible. :)


Tags: Cysero I CAN HAS MOD Dev Mod Player Support Wall of text

 

Design Notes need more PINK!

November 07, 2011

The Time has Come…

to master the ChronoCorruptor Class! 

They say time flies when you’re having fun… but what happens when time becomes Chaorrupted…?

chronocorruptor rules

ChronoCorruptor happens—THAT’S WHAT!

Do you have what it takes to master the ChronoCorruptor Class? ChronoCorruptors corrupt the flow of time to tremendous and random effect in battle, never knowing which time (or with what powers) they will wind up with. ChronoCorruptors regain mana when they attack while under the effect of Chaos Rift.

As a ChronoCorruptor, you are able to master the following abilities:


choasriftstrikeChaos Rift Strike

Rank 1
5 mana, 2 second cooldown

Seals light damage to the target and applies Chaos Rift to the caster, a stacking effect (up to 4) that other abilities rely on.


splitcausalitySplit Causality

Rank 2
20 mana, 12 second cooldown

Heals you with a HoT for an amount based on the damage you’ve recently taken while under the effects of Chaos Rift (up to 40% of your HP) OR applies Time Bleed effect to the foe (DoT based on stacks of Chaos Rift). Consumes Chaos Rift stacks.

 

timecollaspeTime Collapse 

Rank 3
30 mana, 6 second cooldown

Deals damage based on the damage you’ve recently dealt while under the effects of Chaos Rift. Consumes Chaos Rift stacks.

 

passiveChaotic Movement

Rank 4
Passive Ability

Doge chance increased by 10%.

 

passiveEmbrace Chaos

Rank 4
Passive Ability

Damage increased by 10%.

 

shiftburnShiftburn

Rank 5
50 mana, 16 second cooldown

Either increases Haste, Damage and Crit for 6 seconds, OR causes one large hit for massive damage and stuns enemy for 6 seconds.

 

ChronoCorruptors proudly boast their Strength, Intellect, Endurance, and Dexterity stats. Enhancing your gear with a combination of Fighter, Wizard, and Thief enhancements would fare nicely for the intrepid ChronoCorruptor… although some would insist that decking yourself out in all Hybrid enhancements would produce the ultimate ChronoCorruptor …

chchoverview

Nulgath is even working on an optional armor upgrade for the ChronoCorruptor if you would like to warp time with a whole new look!

Now that you know how to master the ChronoCorruptor, the time has come to find out HOW to rock this brand-new class…

2012 “Year of Chaos” Calendar

It’s that time of year again! HeroMart’s shelves are packed with the 2012 Artix Entertainment Calendars—and they are ready for shipment beginning tomorrow, November 8th at www.HeroMart.com!

calendarpromo

Last year, The Year of the Moglin Calendars sold out completely… three times over, might I add! So this year, if you hope to get your mits on the 2012 Year of Chaos Calendar, you had better place your order starting tomorrow! There is only a limited supply of 2012 Year of Chaos Calendars, and we will NOT be doing a re-order, so this will be your only chance at obtaining the 2012 AE Calendar.

calendarpromo2

Each calendar comes with the exclusive ChronoCorruptor Class that is yours to master both in game and in real life! A one-of-a-kind code unlocks the ChronoCorruptor Class in AdventureQuest Worlds and DragonFable, in addition to the RARE ChronoCorruptor Card that can be added to your Battleon Battle Card Game deck.

Say it with me: Battle on into the Year of Chaos!

Speaking of Battle…

The Mod Packs for the Battleon Battle Card Game are on sale at HeroMart!

modpacks2011

Unleash the crippling force of Chaos upon your foes with 13 CHAOS cards in the Chaos Mod Pack. Or perhaps you would rather bombard your opponents with devastation, destruction, and doooooooooom with 13 DOOM cards in the DoomWood Mod Pack! A special code is included in each pack of cards that unlocks the exclusive Vordred’s Sword, the Chaos Eye Pet, and half of the PaladinSlayer Class. Grab both Mod Packs to master the full PaladinSlayer Class and bring chaos and destruction to your real-life battles!

Get your Mod Packs now at HeroMart! They make a great stocking stuffer for the upcoming Holiday season, too!

Oooo ooooo ooooo! Do you know what another great stocking stuffer is?

gift certificate

Awwwwh yeeaaah! The Artix Points Electronic Gift Certificate! Give the gift of Artix Entertainment Points to your friend or relative or even yourself! They can use the Points to upgrade in any of the Artix Games like AQWorlds, DragonFable, MechQuest, AdventureQuest, HeroSmash, PonyVsPony, BladeHaven and EpicDuel.

After you purchase the electronic gift certificate, you will receive a unique Gift Code number that you can give to a friend or relative. They can use that code to add Artix Points to their Artix Game accounts from their Artix Master Account!

Grab an Artix Points Electronic Gift Certificate at HeroMart after you get those Mod Packs and Calendar and T-Shirts and more!

Battle on the Horizon!

The crazy date of 11-11-11 is arriving this Friday, November 11th. An ominous—and absolutely GIGANTIC!—portal has appeared behind the Guardian Tower in Battleon. O___O

111111portal

We have no idea what it is... or where it leads to… or what will happen on 11-11-11. Will it open? Will we go into it? Will someone…or something…come out of it?

While on the hunt for some answers (and coffee beans), I stumbled upon this piece of parchment lying at the gate’s threshold:

dragon concept

WOAH!!! What…is….this?!!?!

I have a funny feeling that come Friday, we will all find out…!

…aaaand probably later on in the week when we start giving sneak-peeks on our Twitters =p

Battle on my friends! And I hope I didn’t hurt anyone’s eyes (too much) from all the wonderful BRIGHT PINK text! <3


Tags: ChronoCorruptor Class Skills HeroMart Mod Card 11 11 11 Beleen

 

Dev Sock

March 14, 2011

Mod versus Dev

Know The Difference

For a long time, everyone with a gold name has been called a Mod (short for Moderator) but there are actually 3 kinds of people walking around with gold names. Mods, Testers, and Devs (short for Developer).

  • Moderators: moderate the game, reading reports and keeping AQW safe and fun.
  • Developers: developers make the game itself - artists, programmers, writers, designers
  • Testers: testers take what the developers make and make sure it's not broken
  • QA: QA members take game content after it's released and help improve it by suggesting ways to make it better/finding bugs after it was released

Mods do exactly what the name implies, they moderate the game and help keep things going smoothly. They are usually loyal fans and supports of the game who are helpful and patient with new players, fun, friendly yet responsible with the other experienced players.

As we need help moderating the growing game we bring on more moderators and we almost always look for players (usually over the age of 18) like the ones i just described above.For the most part being a Mod is a volunteer position, although they do enjoy other rewards like free memberships, free ACs and access to pretty much any item they would like.

You might see Reens (the Lead Mod) and Stratos (the Mod General) running around the game with some of their team muting people who try to spam chat, flood chat or curse or possibly handing out kicks and bans to players who are being rude and trying to ruin other's fun in AQW.

Testers also do exactly what the name implies: they test our releases to make sure we squash as many bugs as possible before sending something out to you guys. They are not in-game moderators and cannot mute/kick/ban any other players.

Devs develop the content for the game. Content can be anything from writing quests and cutscenes to building weapons and armors to crafting the beautiful maps and bacgrounds to programming the game so everything works! Devs build AQW.

As we need help building the game we usually look to our community to find some talented volunteers to help craft items and adventures for you. Most of the Dev positions start as volunteer (Assistant Dev) and if things work out, it may turn into a paid position as a part of the AdventureQuest Worlds team. We try to only take on volunteer developers who are 18 or older. RARELY an exception will be made, but the chances of that are slim to none.

I'm sure you've seen me, Artix, Alina, Beleen or some of the other Dev's running around.

Dev's have all the same powers as Mods plus they get to create content for the game on a weekly basis. That keeps us very busy so we usually leave the moderation to the very capable Mod team but sometimes when we see someone breaking the rules we are forced do a little moderation on our own.

Although we both have gold names we have very different responsibilities, and the criteria we use to finds Mods is very different from what we look for in potential Devs. Testers usually start out by being a mod or dev on another game. RARELY we will put out a call for new testing help. I think that's only ever happened once before, though. 

Now you know the difference but we will all probably just keep calling everyone a Mod. It's eaiser sticking to one name and it's not like you can tell the difference between one gold name or another.


Tags: Quibble Sandsea Mod Dev Cysero

 
 


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