This refund policy is for all Artix Entertainment LLC games: AdventureQuest, DragonFable, MechQuest, AdventureQuest Worlds, and EpicDuel. Purchases of character upgrades and in-game currency (Z-Tokens / Adventure Coins / Dragon Coins / Nova Gems / Varium etc) are very valuable to the character getting the benefit of these purchases. However, outside of the game, these virtual items have no value. We do not permit the sale, exchange, barter, etc of anything (characters, accounts, items, in-game currency, etc) at any time. Sharing and trading accounts is in direct violation of the Artix Entertainment Rules that each account holder must agree to upon account creation.
The true cardholder is fully held responsible for all purchases made on their credit card or PayPal account from any minors. Thus, if your child makes a purchase using your credit card, PayPal account, or any other payment method without your permission, you are still responsible for that purchase.
Our Refund Policy
We will refund duplicate purchases that were made by mistake if we are notified within 30 days. We do not refund for technical issues. We do not refund for account hacking, account sharing, or account trading. If the character(s) have been played or in-game currency has been spent, we will not issue a refund. If you have purchased a Guardian / X-Guardian / WarpGuardian / DragonAmulet / StarCaptain etc upgrade and have played the game, you will not be refunded. If you have purchased our 3 month, 6 month or 12 month payment packages, and played the upgrade, you will not be refunded. We cannot issue partial refunds.
There are no refunds available after 30 days or if the upgrades have been used.
If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - may be permanently disabled. Any refunds made are at the sole discretion of our Customer Service Department.
We do empathize with parents whose children have used a family member's or friend's credit card on an Artix Entertainment game without the explicit permission of that person. However, our policy is that after 30 days, or if there has been any gameplay on the account in question or if in-game currency has been spent, the Company does not issue a refund. For more information concerning children's use of credit cards please visit our FTC page.
If you believe that there are extenuating circumstances, please contact us and we will work with you to resolve your payment problem.
For AdventureQuest, please contact us here.
please contact us here.
For MechQuest, please contact us here.
For AdventureQuest Worlds, please contact us here.
For EpicDuel, please contact us here.
If you have a question about a payment made through PayByCash, please contact their customer service at firstname.lastname@example.org .
We respond to all email and telephone inquiries. Email is by far the fastest way to get your issue resolved. To help us locate your transaction and resolve your question quickly, we will need the Transaction ID number if you have it, or the character id number which should be listed in an email if you received one, your first and last name, and a contact telephone number or email address.